Natural gases in the home can become extremely dangerous to you and your family. It’s important to know the steps to take if you smell those natural gases.
Call the Public Utility Company
After opening the windows, the second thing you should do is call your public utility division and have them send someone out. They have the ability and the availability to pay immediate attention to the issue. Because the leak isn’t always inside, you’ll need to get them to your home right away.
Turn Off the Valves
The next thing you’ll need to do is locate the gas valves. These are located near your furnace and water heater. There’s a valve on the side of the water heater that is inline on a pipe. Turn that valve perpendicular to the pipe. That’ll shut off the gas going to both your furnace and you water heater. Any time we send a technician to a home, whether during routine maintenance or during a repair, our technicians inform homeowners of all the valves, where they are located, what they do, and how to turn them on or off.
At this point, you should call MoreVent. We will be available to discuss it with you, walk you back through those steps, and then schedule a time to have a technician come out and assess the problem. We also have a 24/7 call center that is available for you at any time of day. If you call 610-444-3333 after hours, you’ll get an answering service. They’ll notify a manager immediately and you’ll get a call back about five minutes from the time you called. The manager will get a technician scheduled to come to your home.
Whenever we get these natural gas calls, there’s definitely a rush involved. That’s why we recommend calling the public utility company first. They’ll help figure out if the problem is outside of the home or if it’s inside. Either way, we recommend getting us on the schedule to come out and help you get your problem fixed. You can call us anytime and we’ll walk you through these steps so that you can protect your home from dangerous gases. We are available at 610-444-3333.