We’ve always had a mission and a consistent approach, but we’ve never put it in writing. Recently, we took our values and ideology and created a mission statement that we will live by in our day-to-day work.
Our mission is to provide homeowners a higher quality of life, built on a trusted relationship, by consistently doing what is in their best interest.
It speaks to everything that MoreVent stands for. When we walk into your home, our primary purpose is to make sure your system is safe, working effectively, cutting your utility costs, and overall, creating a comfort level that you expect.
We do this by doing what’s in your interest every single time. And we consistently train our team members on how important it is not to look at the client as a dollar sign. I believe that stigma has been created because a lot of companies pay their technicians by the task. At MoreVent, we pay our technicians by the hour, so their main priority is to do a great job, when they work in your home.
Our client retention rate is over 93%. And we truly believe that that specific statistic is a direct reflection of our mission statement.