May 14, 2015

MoreVent: Our Repair Guarantee

It is part of our philosophy here at MoreVent that we go above and beyond to give you more trust in our services. But we want that trust to extend beyond the time we spend in your home doing your repairs. Our repair guarantee and two-year warranty help to give our clients peace of mind that we are going to do everything in our power to get the job done right.
Once we are finished with a repair, we call you and to find out how everything went. We also reiterate the fact that the work that was completed in your home has a two year warranty on it. This means that if anything related to the service breaks down at any point over the next two years, not only is the repair done with no charge, but the diagnostic fee to send a technician to your home is completely waved. It’s reassuring to know that you’re not going to pay twice for something that should have been done properly from the beginning.
We also understand that these failures are a huge inconvenience, so we make them a priority. If we’ve done a repair for you and something breaks down, we actually guarantee that we’ll be back out to your house within twenty-four hours of your call.
So what does this repair guarantee cover?
Within your machines, there are a lot of moving parts. It’s a mechanical device. We have installed motors that have worked well for one season, but failed going into the second. It may not have necessarily been an installation issue. It could have been a pure malfunction from the manufacturer of the component itself. Regardless, we would go back out at no additional charge, swap the component and take care of any warranty processing on our end. That way, you don’t have to bear the burden of getting a credit back from the manufacturer.
In essence, we don’t just back our work; we back the products we’re installing as well. You can sleep easy knowing that we are buying high quality parts because we don’t want to come back and do it again for free.
We have fully stocked trucks that allow our technicians to do the job efficiently and correctly the first time. But things happen. And that’s why we have a repair guarantee that assures you are protected. Give us a call for more information at 1-610-257-7702.

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